As your SmartSheet Management Office (SMO), we manage the production behind the well-designed dashboards and timely reports you envisioned when you decided to utilize SmartSheet for your enterprise. Our comprehensive suite of services ranges from leading SmartSheet integrations to staffing your help desk.
Whether you are making a final decision about SmartSheet adoption, preparing for an integration, in the middle of a rollout or a mature user, outsourcing your SMO is usually the best decision.
We begin every engagement by getting our arms around your SmartSheet beneficiaries. These are your team members that will be viewing dashboards and using reports to make decisions. We want to understand what information they need, how they want to see it and then document the workflows that produce the underlying data. Our business analysts work closely with your team during this process and can be staffed onsite for even closer collaboration. The work of our business analysts is then fed to our SmartSheet architects and engineers.
Let us do the heavy lifting.
Our development team members are SmartSheet Subject Matter Experts, drastically reducing the learning curve for your team and delivering SmartSheet benefits almost immediately. As part of our managed services platform, our developers continuously work behind the scenes to update and maintain your SmartSheet templates, so your reports and dashboards always deliver project information when and how you want it. They stay current on the newest tools, features, and capabilities released by SmartSheet and make sure they are leveraged in your workflows.
In our managed services framework, our developers work closely with the Help Desk to make the day-to-day micro adjustments requested by your team. In addition to SmartSheet, we have development team members who are Power BI subject matter experts and focus on enhancing every report and dashboard you use. Our development team is where the SmartSheet rubber meets the road.
Everyone on your team using SmartSheet will have a suggestion to make it more useful for them or for the team. In our managed services engagements, we staff a Help Desk person who can take change requests and suggestions and stage them for leadership approval if need be. Otherwise, they translate your team’s request into SmartSheet and forward it to the development team to execute the updates. Our help desk team members are good at being the connective tissue between your business and the way SmartSheet delivers value to your team.
The Smartsheet work execution platform powers the growth engine of the world’s leading organizations.